Refund policy

Personalized puzzles

Each Mistyfied Makers puzzle is made with your photo. We accept returns for items that arrive damaged, are defective, or are incorrect. We do not accept returns or exchanges for change of mind on personalized puzzles.

Report a problem

Please email mistyfiedmakers@gmail.com with your order number, a description of the issue, and clear photos of the item and any damaged packaging. Contact us before sending an item back so we can provide return instructions.

Replacements and refunds

We will review your request and contact you about a replacement or refund for a confirmed damaged, defective, or incorrect item. Any approved refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable law.